Know - And Care - About Your People

by Jonathan Jones

Research data indicate that one of the key components of getting the most out of employees is to simply care about them as individuals. Employees know passing courtesy for what it is: fleeting, perfunctory, meaningless. But having genuine interest in their lives and well-being they will not only feel immediately but respond to in kind, with dedication and hard work.

Of course, few managers instinctively like everyone who works for them. Some people are hard to like, and that’s where the art of asking empathetic questions in the right setting can help. For example, take time for casual encounters with your people, whether a coffee break, a lunch or a “walk-with-me” stroll to the supply room. Ask thoughtful questions that convey a sincere desire to know them as individuals. Here are a few simple questions:

- Tell me about your family.

- Where did you grow up?

- What activities did you enjoy as a kid?

- Why did you pick your school?

- What caused you to pick your profession?

- How did you get involved with your hobby?

- Tell me about a high point in your life.

- Tell me about someone who had a major impact on your life.

- If you could do anything over again, what would you do differently?

- Tell me more…

People like to talk about themselves, so if you are sincere in your desire to know each person working for you as an individual, not just an employee, and you actively listen, you will inspire trust and dedication. Further, the more you know about your people, the more you can help them achieve their potential.

Try asking a sincere question of a co-worker today. You will be surprised how enjoyable this practice will become, personally and professionally.

Jonathan Jones (jonathan@jonathanjonesconsulting.com or 314-608-0783) owns Jonathan Jones Consulting.