Use This Proven Tool for Problem-Solving

by James Canada

One of the best problem-solving tools is a prioritization matrix. Whether you are analyzing your client’s needs or launching a new product/service, it helps to have this technique in your toolbox.

While I was working with a team at American Airlines, prioritization was a key exercise we used to analyze data and expenses regarding departure delays. The result was a solution that not only minimized delays but also increased on-boarding time and reduced costs.

With a prioritization matrix, you assign scores to issues based on multiple criteria. Use it for selecting an improvement process, a response action or a single focus. It incorporates multiple, but consistent, criteria and facilitates group agreement.

Here’s how it works:
1) Construct a matrix with columns and rows. In the first column list the issues/items to be prioritized.
2) Place two or more criteria (agreed upon by the group) at the tops of the next several columns.
3) The last column holds the total score for each row.
4) Fill in the scores 1 (low) to 5 (high). As an example, for Ease to Correct, a low score indicates difficult and high score means easy. Scores are determined by group discussion and consensus (collective opinion or general agreement). Those not in agreement may express their views and attempt to persuade others. If they fail, they must agree to the group’s decision as final.
5) Calculate the total by multiplying (not adding) the scores across the rows. The issue with the largest total is the one to focus on first. In the case of a tie, opt for the lowest-hanging fruit or add another criterion and repeat the process.
Next time your group faces indecision, try using this simple technique to create focus and buy-in at the same time.

James H. Canada is managing partner/CEO for Alliance Technologies LLC, ITEN mentor and author of “Corporate to Entrepreneur: Strategies for Success.” Contact Jim at james.canada@alliancetechnologiesllc.com, 636-734-2337 or www.alliancetechnologiesllc.com.