by Steve Slais
As a small business owner, you have a unique opportunity to connect with your customers through engaging content that tells your brand story. Content creation is an essential aspect of building a strong brand identity, and with the right approach, you can establish yourself as a thought leader, attract new customers, and build trust with your audience.
As with most aspects of your business, you should start by focusing on your prospects and customers. Understanding your target audience and what they are looking for is key to creating content that resonates with them. This can be achieved by conducting market research, monitoring customer feedback, and tracking engagement metrics. With this information, you and your team can create content that is relevant, valuable, and interesting to your customers.
Defining your brand voice is the next step in creating content that engages your prospects and customers. From your website content and email campaigns to online advertising and social media posts, the tone of all your brand messaging should reflect your company’s personality, values, and mission. This will help your content (and brand) stand out with a unique style that will appeal to your target audience.
Visual content is another effective way to create engaging content that tells your brand story. Implementing graphics in your marketing campaigns can be more appealing and memorable than text alone, and it’s easier for people to digest. Whether it’s photos, videos, or infographics, incorporating visuals will make your content more attractive and memorable.
Don’t be afraid to make your content personal. Personal stories can build trust and humanize your brand. For example, spotlighting details about your employees and customers can offer your audience a glimpse into your company’s personality. This approach can also help to build a community around your brand and create loyal advocates.
It’s important to continually connect with your brand followers throughout all phases of their customer buyer journey. Encourage your audience to engage with your content by asking questions, inviting feedback, or starting a conversation. Responding to comments and feedback will show that you value their opinions and appreciate their patronage.
Finally, for maximum impact, organize all your brand messaging efforts into well-focused campaigns. Outline the pain points that challenge your customers and create content that clearly illustrates why your brand is the answer. Each campaign should contain a main theme and may include a blog, email, social media, and more; all focused on messaging that speaks directly to your prospects and customers.
Engaging content that tells your brand story can be a valuable tool for your businesses. By putting these thoughts and ideas into action, you can create brand messaging (and brand awareness) that results in higher customer engagement, and ultimately greater revenue. I wish you well in your marketing efforts, and please reach out with any questions.
Steve Slais is Partner and Chief Creative Officer at Spoke Marketing. Spoke Marketing (www.spokemarketing.com) provides fully-integrated marketing and sales programs that define and activate the customer buyer journey.